From Crisis to Connection
National Runaway Safeline (NRS) aims to be a go-to resource for kids who have run away from home or are thinking about it. Vermilion focused on the needs of teens who were in desperate situations, searching for confidential, nonjudgemental advice. Runaways are most likely using mobile devices, not desktops, so mobile was the top priority, and graphics were far less important than loading times. We placed contact information strategically: On large screens, information appears at the top, and on small screens, the same buttons are persistent on the bottom, close to a user’s thumb — making it easy for users to connect to a calm, sensitive presence that can make all the difference.
Photos of friendly faces and handwritten fonts promote the accessibility and compassion that NRS provides, and large headlines, solid color blocks, and clean lines make it easy to find critical information.